Co-hosting means we manage the short-let operation on your behalf while you retain full ownership and control of the property. Unlike rent-to-rent, we do not lease your property or take financial control of it. Unlike a letting agent, we actively run the listing as a hospitality business, managing guests, pricing, cleaning, and performance day to day.
We manage listings, pricing and calendars, guest communication, check-ins and check-outs, cleaner coordination, inspections, restocking, issue resolution, review management, and ongoing optimisation. The aim is for the property to run smoothly without the owner needing to be involved in daily operations.
Most owners are hands-off day to day. We keep you informed through reporting and only involve you when approval is required or a decision materially affects the asset.
Yes. You can block dates for personal use at any time with reasonable notice.
This is agreed during onboarding. In most cases, listings remain fully transparent to the owner, with clear access and visibility at all times
Pricing and availability are actively managed using data, seasonality, and demand trends rather than set-and-forget pricing.
We review pricing, booking patterns, guest feedback, and calendar gaps regularly and adjust strategy to improve results.
Yes. We manage review requests, responses, and feedback handling to protect ratings and reputation.
We manage listings where it makes sense for the property and strategy, while keeping calendars controlled to avoid double bookings.
We are Derbyshire-based and focus on areas we can realistically support to a high standard.
We work with properties that can consistently deliver a good guest experience and meet minimum safety and quality standards.
Yes. We will not manage properties that cannot meet safety, cleanliness, or maintenance standards, or where owners are unwilling to uphold them.
We review guest profiles, booking patterns, stay length, group size, and risk indicators. We do not blindly accept bookings
We avoid parties, suspicious one-night stays, problematic local bookings, and any booking that raises concern around property or neighbour risk.
This is assessed case-by-case depending on the property, timing, and risk profile. Protection always comes before occupancy
Local bookings are assessed carefully and only accepted where risk is low and the booking makes sense.
We use secure access methods such as key safes or smart locks depending on the property, with clear instructions for guests.
Access details are only shared when required. Codes are changed where appropriate and keys are controlled carefully.
We enforce clear house rules, monitor stays, respond quickly to issues, and escalate immediately if boundaries are crossed.
Rules cover noise, guests, smoking, pets, and behaviour. They are enforced in practice, not just written.
We address issues immediately. Depending on severity, this may involve warnings, monitoring, or ending the stay.
Damage is logged, documented, and recovered where appropriate. We act quickly to protect the asset.
Normal wear includes expected replacement of linens, towels, minor scuffs, and consumables. Guest negligence is treated separately.
Every changeover follows a checklist, with regular inspections and photo evidence from cleaners.
We operate consistent reset standards focused on cleanliness being the core product.
We arrange a re-clean where possible and address repeated issues through retraining or replacement.
We act immediately to protect guests and the property, then update the owner with clear information.
Lockouts, leaks, loss of heating or hot water, safety issues, and anything preventing a safe stay.
Neighbour impact is taken seriously. Issues are addressed quickly to prevent escalation.
Yes. Issues are logged so recurring problems are fixed at the root, not repeatedly patched.
We charge a percentage of gross booking revenue, aligning our incentives with performance.
Our fee is calculated on gross nightly revenue before operating costs and shown clearly in statements.
Booking income is received by Emko, with fees and costs deducted before owner payout and full reconciliation provided.
Owners are paid on a set schedule with a clear monthly statement.
Monthly statements are provided, with ongoing performance oversight throughout the year.
Cleaning, laundry, restocking, and approved maintenance costs are deducted transparently.
Some properties require setup or optimisation costs, which are agreed in advance.
Furnishing, photography, styling, or setup costs depending on the property’s condition.
We operate within pre-agreed limits for minor items and emergencies.
Yes. Limits and emergency rules are agreed during onboarding.
We act immediately to protect guests and the property, then notify the owner.
No. We do not make guarantees. We focus on professional execution and optimisation.
We review strategy, pricing, and listing quality and adjust rather than ignoring poor performance.
Start times depend on property readiness. We prioritise quality over speed.
Onboarding timelines vary, but we aim for an efficient, structured launch.
We believe in earning trust through performance, not locking owners in.
Notice terms are clear and agreed in advance to ensure a smooth exit.
Existing bookings are handled professionally during the notice period.
Ownership and handover terms are agreed during onboarding so there are no surprises.
Owners remain responsible for insurance, compliance, utilities, and structural maintenance. We manage day-to-day operations.